Return, Exchange and Refund Policy

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be in its original packaging.

Your item must have the receipt or proof of purchase.

Exchange

If your purchase is damaged, we can replace the item for you. Please get in touch by sending us an email at info@cayanedu.com within 14 days after you received your purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

Please mail your product to Cayan Educational Design Limited, Room 326A, Sino Building, The Chinese University of Hong Kong, Shatin, N.T., Hong Kong SAR, China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your refund is approved, the cost of shipping will be deducted from the refund amount.

Contact us

If you have any questions regarding returns, exchanges or refunds, please contact us at +852 3943 4379 or via info@cayanedu.com.